I have a coworker, we’ll call her Val. Val is probably in her mid-fifties and quite a curmudgeon. Every morning, Val arrives at the office and gets settled in which means she turns on her computer, logs in to the network, checks her voicemail, etc. This is her routine. And every morning, as sure as the sun will rise, part of Val’s routine is calling the cafeteria to inquire about “the special.” And every morning, without fail, no matter what the special is, Val orders it. Maybe it’s eggs benedict, maybe it’s a Denver omelet. Whatever it is, Val is hungry and she’ll “take it.” Her words. Her breakfast is delivered maybe half an hour later and Val is as happy as a breakfast sausage in a croissant.
Unless something disrupts the routine.
No one is perfect, especially the cafeteria at our office. They get busy. They make mistakes. They have to serve a lot of hungry, demanding people. Val doesn’t appreciate or understand this. There are mornings when she calls (she uses her speakerphone) and her call goes straight to voicemail. I hear the goings-on from my cubicle because it’s a mere five feet away and the acoustics here are excellent. Val doesn’t leave her order on the voicemail like you’re supposed to. She can’t. Because she doesn’t know what the special is. Even though she is going to order it, she can’t order it blindly. Val doesn’t like the element of surprise. Val likes control. Val likes to redial the cafeteria number until someone picks up.
*beep boop bap boop beep* “Hi, you’ve reached the cafet…” *click*
*beep boop bap boop beep* “Hi, you’ve reached the…” *click*
*beep boop bap boop beep* “Hi, you’ve reach…” *click*
*beep boop bap boop beep* “Hi, you’ve…” *click*
Her reaction time is steadily improving.
“Has anyone tried calling the cafeteria this morning?” she’ll yell over the cubicle jungle. “They’re not picking up.”
Sometimes, I hear the phone ring and then go to voicemail. This is different than when it immediately goes to voicemail because it means the lady who takes the orders may have seen Val calling on the caller ID. I bet she doesn’t pick up because the routine is starting to get to her. (This is a lot of backstory to highlight the day things went awry but, trust me it’s worth it. Read on.)
So, one particular morning, Val came in to the office with a foul mood circling her body like a vulture on the carcass of a dead gazelle. I could tell from the way she slammed down her purse and then snatched the phone from its cradle. Like I said, acoustics = excellent. She had a hard time getting the cafeteria lady on the phone which immediately sent her day into a tizzy. After finally getting a hold of her, she inquired with a forced politeness about “the special” which she was told was eggs, bacon and hotcakes.
“That sounds good, I’ll take it. Thank you.” Even though she says thank you, it always sounds like she’s talking to a baby because she’s forcing herself to be nice. Like when a baby gives you a soggy half-eaten teething biscuit.
About 45 minutes later, when Pedro finally arrived with her order, she inspected it as she got out her money.
“Wait a minute, where are my hotcakes? She said there would be hotcakes.” Val is shockingly rude to the delivery people sometimes.
“This is the special. You ordered the special right?”
“Yeah I ordered the special but she said there would be hotcakes. Where are they?” Holy fuck, did I mention Val is an assistant? Not that executives have the right to be rude but, I mean come on Val, Pedro probably pulls in even less than you do. Cut him some slack. You know he feels the pain. Val proceeds to dial the cafeteria, unsuccessfully to my amusement.
“I can go back and get your hotcakes,” Pedro offers. He’s a very sweet man and just wants everyone to be happy and of full belly.
“Yeah, I want my hotcakes. I ordered the special. This is just eggs and bacon. There’s nothing special about that.”
Oh, but what a special day it was. I laughed hysterically yet quietly to myself. I thought this was the end. I was sad that the dilemma would soon be resolved with hot hotcakes and a big apology. I secretly wished bad things on Val. Toads, floods, runny eggs, whatever. She is just so unpleasant.
Later, Pedro returned with hotcakes as promised. Val was almost in tears.
“These have blueberries on them. I don’t like blueberries! She didn’t say there would be blueberries!” I think I heard Val whimper. Then she shooed Pedro away so she could sulk with her cold and unspecial eggs and bacon. The hotcakes went into the trash and there was not one berry bluer than Val.